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  • Writer's pictureMJP

Let's Talk Active Listening: The Key to Effective Management

Updated: Mar 26, 2023

As a manager, active listening is one of the most vital skills to possess. Ensuring that you hear what your employees have to say and acknowledging their opinions and ideas is essential for successful communication and management.

1. The importance of attitude

Your attitude towards listening plays a significant role in determining the success of your relationship with your employees. A manager who is open to listening will likely be more successful and better equipped to handle various workplace situations.

By actively listening and maintaining a positive relationship with your employees, you gain firsthand insights and perspectives on different matters related to the smooth running of operations.

2. The value of talking less and listening more

When you talk less and listen more, you can gain more valuable knowledge and avoid missing crucial information. By actively engaging with your employees and allowing them to express their thoughts and ideas, you create a collaborative environment that fosters growth and innovation.

3. Developing active listening skills

Active listening is a skill that can be learned and developed over time, just like most other essential managerial skills. The most critical aspect of active listening isn't just hearing what is being said; it's letting the person know that you are interested in the information they have to offer.

4. Avoiding frustration through genuine engagement

Imagine the frustration you would feel if you tried to discuss a concern with your boss, only to have them fidget with their phone throughout your conversation. The purpose of "active listening" is undermined if employees feel their concerns are not genuinely heard when communicating with management.

Whether communication takes place in person, via email, or through social media, the dynamics remain the same. Demonstrating genuine interest in what employees have to say is the key to effective active listening.

5. Putting active listening into practice

To foster a culture of active listening in your company, consider the following tips:

  • Maintain eye contact when speaking with employees.

  • Avoid interrupting, and allow employees to fully express their thoughts.

  • Use verbal and non-verbal cues to show you are engaged in the conversation.

  • Summarise or paraphrase what the employee has said to demonstrate understanding.

  • Ask open-ended questions to encourage further discussion and clarification.

By embracing active listening as a manager, you can foster a positive work environment that encourages collaboration, innovation, and employee satisfaction. This, in turn, can lead to increased productivity and success for your organisation.


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